Director of Business Intelligence

The Goldklang Group seeks a Director of Business Intelligence to support the operations of all member baseball franchises.This position will be responsible for structuring and aggregating data across team ticketing platforms, CRM platforms, and other third parties. He/she will effectively communicate with internal stakeholders and teams as well as external partners to identify and implement reporting solutions that support business needs and create operational efficiencies by providing needed information and regularly analyzing information to identify trends and opportunities that can be exploited to benefit the organizations, with a specific focus on ticket sales development.

Essential Duties:

  • Identify and track key business metrics in the areas of ticket sales, marketing partnerships, media placement, and more
  • Utilize demographic and psychographic data platforms (e.g. Scarborough, SMG, etc) to provide data driven support of key initiatives for sponsors and Marketing Partnerships team
  • Acquire, maintain and utilize business data appends to deliver insights on current and potential business opportunities
  • Provide analytics support for key digital metrics related to web site and mobile app performance
  • Exploratory analysis of new data sources to assess data quality and relevancy in business decision making
  • Design and structure relational databases for optimal use as necessary
  • Creating custom reports as necessary

  • Strong presentation skills and particular expertise in designing effective charts, graphs, and tables
  • Familiarity with digital and web analytics metrics and platforms (Google Analytics, Adobe, etc) a plus
  • Effectively manage multiple project timelines simultaneously
  • Understanding of relational data sources
  • Strategic planner and analytic thinker
  • Positive and proactive attitude

Qualifications & Requirements:

  • Strength in Microsoft Excel and data mining
  • Experience using an advanced visualization tool (e.g. Spotfire, Tableau) a plus
  • Knowledge of Glitnir ticketing a plus
  • Ability to work with large data sets
  • Ability to handle and maintain confidential information and present findings
  • Ability and willingness to exercise discretion and independent judgment


  • Bachelor's Degree in a quantitative field; Master's (i.e. Statistics) or an MBA strongly preferred